At the Maddock Center, we have two unwavering values—our dedication to the personal quality of our patients’ care and our commitment to ongoing investment in new state-of-the-art technologies as they become available.

Office Hours

Monday through Thursday, 8:00 am to 4:30 pm, and on Friday 8:00 am to 4:00 pm.

Appointments

Examinations and consultations are by appointment. If you expect to be late, or if you are unable to keep your appointment, please notify us as soon as possible.

Directions to our office

Initial Visit

Because we must thoughtfully assess your treatment requirements, initial consultations are by appointment only. Please check in at the front desk when you arrive.

Once you complete a registration form, you will be shown to an examination room where you will meet with either Dr. Maddock or Dr. Lane. The doctor will discuss your initial diagnosis with you, your family health and history, any medications you may be taking and symptoms you may be experiencing. Then, Dr. Maddock or Dr. Lane will explain the treatment process to you and answer any questions you may have.

For your second appointment, you will have a physical examination, paying special attention to the area of involvement for which you were referred. Then, your physician will discuss your treatment options and whether radiation therapy is appropriate for you.

If radiation therapy is required, a simulation appointment will be scheduled. At this time X-rays, CT scans, bone scans or laboratory work may be ordered to assist in your treatment planning.

“On-Treatment” Visits

For your convenience, it is not necessary to check in at the front desk when making daily or weekly on-treatment visits. When you are on-treatment, please go directly to the dressing rooms to change and then wait in the private on-treatment waiting area.

Routine Telephone Calls

We believe it is extremely important to be responsive to your needs. For this reason, you will always find a member of our staff answering the phone during business hours.

Please call our office if you have any questions regarding your condition, medications or treatment. Depending on the nature of the call, your call may be referred to a physician or a radiation therapist.

Emergencies

If you have an urgent problem, please call our office for instructions. When the office is closed, your call will be relayed automatically to our answering service who will contact one of our on-call physicians. If your symptoms are very distressing, please go to the nearest emergency room and call our office/answering service who will notify the doctor.

Insurance

While you are on-treatment at the Maddock Center, our Business Office staff members are available to assist you with any questions you may have regarding billing procedures, insurance claims, co-payments and major medical deductibles. In order to ensure accurate billing, a copy will be made of your insurance card at the time of your registration. Your insurance company will be billed weekly and a monthly statement will be sent to you. Please communicate any changes in insurance coverage or financial status to the business office during your next visit or by telephone.

We accept all private insurance plans at the Maddock Center. Occasionally insurance companies and/or plans change. If you have any questions about whether or not the Maddock Center accepts your plan, please feel free to call the Business Office.

We are participant providers with the following insurance companies:

  • Blue Cross/Blue Shield
  • United Health
  • Aetna
  • Harvard Pilgrim
  • TRICARE
  • Meshanticut Pequot Nation
  • Medicare/EDS Medicaid